Blog post about Anomaly Detection for nlighten.co.za
These are the 5 top lessons to take out of the United Airlines event that now represents the opposite of customer-centricity as well as CX as a whole:
Silence your mind and free yourself from external judgment, because most of the time, it doesn’t exist.
You have to start somewhere. Make the choice. DECIDE that you have had enough and you are now going to actively do something in order to work towards changing your life and ultimately reaching happiness. INVITE the change.