Final Boarding Call for CX

These are the 5 top lessons to take out of the United Airlines event that now represents the opposite of customer-centricity as well as CX as a whole:


10 Most Irritating Customer Experiences!

An article for nlighten, a customer experience research, training and development company.


Be a Grown Up

The Psychological Anxiety Behind Feedback Rejection


The Love Affair Between Your Business and Customer.

A blog post written for a customer experience research and training company called nlighten.


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