Final Boarding Call for CX

These are the 5 top lessons to take out of the United Airlines event that now represents the opposite of customer-centricity as well as CX as a whole:

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The Best Day of My Life

One of the most incredible places that I have ever traveled to is to Lagos. No, I am not talking about the one in Nigeria. The “other” Lagos is situated in the Algarve region of Southern Portugal. A place where fairytales feel not so far removed from reality with its cobblestoned, narrow pathways and steep... Continue Reading →

Who is Shansaia?

Who is Shansaia? I am a copywriter based in Cape Town, South Africa with a strong passion for people, travel, photography and, of course, writing. I am in love with the English language and writing is my art, expression and work. All writing and photography is my own. ❤ Contact: shansayag@gmail.com

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