These are the 5 top lessons to take out of the United Airlines event that now represents the opposite of customer-centricity as well as CX as a whole:
Yes, winter is not the common favourite season, but along with the silver rain clouds, come the wonders of this dynamic, flavourful city, filled with an abundance of adventure!
One of the most incredible places that I have ever traveled to is to Lagos. No, I am not talking about the one in Nigeria. The “other” Lagos is situated in the Algarve region of Southern Portugal. A place where fairytales feel not so far removed from reality with its cobblestoned, narrow pathways and steep... Continue Reading →