“I’ve always wanted to be a writer. I remember as a kid telling my mum that I was going to be a journalist.
These are the 5 top lessons to take out of the United Airlines event that now represents the opposite of customer-centricity as well as CX as a whole:
You have to start somewhere. Make the choice. DECIDE that you have had enough and you are now going to actively do something in order to work towards changing your life and ultimately reaching happiness. INVITE the change.